Thank you for the exceptional service...
I would just like to thank you for the exceptional service we have once again received from your Company today.
Having (as usual !) landed myself "in the doghouse" when the AGA went out due to no oil, I 'phoned at 0900 and spoke to Sara who in spite of the computers being "down" took all the details for our order.
We had barely got to lunchtime and lo & behold, there was the tanker driver ready to deliver (once I had removed some branches across our drive which would have played havoc with the equipment on the top of the tanker.
Although he was not the usual driver, and in spite of us being in self isolation (we're both >70 plus I have had heart surgery) I was able to direct him to where the tank is etc and in no time it was job done. He said he had managed to fit us in whilst in the area and had a number of other calls, so rather than delay him whilst I wrote a cheque I said I would pay by electronic bank transfer and he was on his way.
I 'phoned the office and checked the details (with Maria, I think, who was most helpful) and I have just done the transaction and paid in full at 20.00, so it should be in your account tonight or at the latest tomorrow morning.
Now that's what I call service.
It is always a joy to deal with your Company and I thank you and congratulate you all on creating such an excellent Company: it is a pleasure to do business with you. Yours is the type of Company which deserves to succeed and I hope you continue to do so, particularly through these difficult times.
Please take care to all stay safe.
A huge thank you to all involved...
To all at the company
This is a huge thank you to all involved in getting my oil partly delivered today.
The office staff and the drivers Geoff and Paul were fantastic and are a credit to your company.
This is the second time you have helped me out in the last 12 months and I can't thank you enough.
I usually ask around for oil prices before I order but from now on I am just going to order from you even if your price is a little higher as your customer service is second to none.
They delivered our oil within a matter of hours!
Considering the freezing temperatures we've been experiencing we are so very grateful to them and will definitely be using them in future. Fabulous customer service.
You fabulous people...
Just wanted to say a HUGE thank you for topping up my late dad's oil at Parkside, Chesterton this afternoon, you have saved my poor husband from a night freezing his bits off and me from having my ears chewed off lol!!!
I have said it before and I will say it again, you guys are just the best... thank you so, so much.
Customer service is seriously lacking in so many businesses today, thank you for always, always being one of the best 🙂
Thank you for your email and recommendation.
Once again, thank you for your reply. Merry Christmas.
I thought I would have to wait until after Xmas but you delivered on Saturday morning.
We've made her Christmas
She has had a rough time this year and she said we've made her Christmas by ensuring her, and her 4 young children, are warm this Christmas.
A huge thank you to you guys
I just wanted to say a huge thank you to you guys. I am notoriously bad at not knowing when I am running out of oil as my gauge doesn't work, so I am usually calling you up in desperation.
This was again the case on Saturday morning. I was fully aware that this is your busiest time so when I was advised it may be Monday or Tuesday I completely understood, however I was extremely surprised and very happy to have it delivered that weekend.
I really do want to say a very big thank you, you have really looked after me in the last year.
May I wish you all a very Happy Christmas and a wonderful New Year!
One very happy customer. 🙂
Gas Bottle Order - Thank you so much
All in all excellent service
The driver was as efficient and helpful as ever plus I much appreciated your prompt response and the call to advise when it would be delivered.
All in all excellent service for which we are most grateful.
I have this evening paid in full which should be in your account in the morning. Any issues do not hesitate to call.
Although it is not the cheapest item we buy on a regular basis, your team minimises the pain! It is a pleasure doing business with you.
Thank you, though in particular, for your excellent service. I had inadvertently used all the oil at my disposal meaning that your prompt attention was really appreciated by using the small delivery vehicle.
Furthermore, your driver was very helpful, chatty and cheerful - give him a pat on the back.
Hitherto I have tended to use the Merton Oil Buying group although I have now asked them to take me off their data base.
Next time I will certainly obtain a quote from you and hope you will be competitive.
You have never let us down
Good customer service
Thank you for sorting our oil delivery
I just wanted to say thank you for sorting our oil delivery as quickly as you could over the snowy weather, you have some very skilfully drivers.
It really helped being able to collect some oil to see us until the Monday.
Your office staff are so helpful and have the patience of a saint.
Many thanks once again.
Wow. What a service.
Polite and efficient
I just wanted to personally thank you for sorting this deliver out for me at such short notice. Your driver rang me prior to delivery as requested and was polite and efficient. You managed to deliver when you said you would and I'm very grateful.
My experience in dealing with you has been polar opposite to the unpleasant and rude people (especially Ann who hung up on me) at Boilerjuice who let me down so badly last week by not only missing the deadline and not having the courtesy to tell me they couldn't fulfil their obligation, but then went on to make up ridiculous lies about obstructions and parked cars, etc, when I'd been at the house all day. They provided no apology or explanation and the whole experience was thoroughly unpleasant, unlike the seamless and efficient service you have provided.
So, I just wanted to thank you and your delivery guys. Please pass the message on.
The best customer service...
Many thanks for getting us out of a spot today.
Thank you very much for the help...
Thank you very much for the help that you and your Transport Manager, Paul, provided last Thursday at Jersey Cottage. Paul was very accommodating, checked that the oil tank for water ingress and stayed whilst the boiler engineer tested the boiler. By the end of his call-out everything was working - and, as a consequence the house sale competed on Friday as planned.