So helpful and cheerful...
I'm writing to you because as a long standing customer, I wanted to tell you how much I appreciated the efficient and prompt service of your staff.
The telephone lady is always so helpful and cheerful when I ring to order the oil (I was a bit desperate last week!) and every delivery driver has been courteous and kind despite there being a difficult gate and very awkward access to my tank.
If possible, I'd like them to know that I appreciate them.
Thank you, sincerely,
Super speedy heating oil delivery!
Massive thank you to Sara, the logistics guys and our delivery driver for our super speedy heating oil delivery! Honestly so grateful to be warm and clean again 😍
I just wanted to say thank you for such a great service. Your company has been so good to deal with and your driver has just been and delivered my oil when you promised. Absolutely faultless, and such a relief after a truly awful experience with a different company previously.
We will definitely be sticking with you to order our oil in the future.
Wow incredible service from Nolan Oils today!
Having been let down by a major supplier we turned to Nolan and Liz Gray to help us and within 24 hours they have arrived on site to deliver us oil following us running out!
We have sent chocolate biscuits back with the driver to share with everyone by way of a tiny THANK YOU 🙂
Just a note to say thank you so much to the lady I spoke to on the phone this morning - the delivery is here now (Erlistoun - Weston on the green) and I can't tell you how grateful I am for this arriving today!
Thank you so much
Very grateful and wanted to call to say thank you.
Just had Mrs M. on the phone in tears thanking us for delivering oil on the same day she placed the order. She is a nurse and unsurprisingly has been under a lot of stress lately so running out of oil this morning did not help.
However Sara took her order and sent it over to Paul who was able to get a delivery sorted within hours of her call. (Not sure who delivered it).
She was very grateful and wanted to call to say thank you to us all. She then started crying.
Very responsive and very courteous.
Just a quick line to say thank you so much for your help. You were very responsive and very courteous.
I love good customer service - and that what you gave!
It's good to be a new customer.
Many, many thanks. Enjoy the rest of your day.
Brilliant Liz and thank-you so much.
We'd run-out, but Nolan's swift turnaround got us out of a tight spot with small children and no heat. Thanks again and we will remain a super loyal customer to you guys.
Awesome service, thank you!
Just a quick thank you from me for the speedy delivery of our heating oil which arrived this morning. Awesome service, thank you!
Thanks for responding so quickly
Very many thanks for responding so quickly after we had run out of oil.
Really exceptional service.
Thank you for your help and excellent service...
Dear Nolan Oils
I would like to thank you for your help and excellent service yesterday. Phone call at 1pm, with delivery by 4pm was very impressive and really appreciated.
Thank you once again for your help, particularly as we are all currently self-isolating.
Thank you for the exceptional service...
I would just like to thank you for the exceptional service we have once again received from your Company today.
Having (as usual !) landed myself "in the doghouse" when the AGA went out due to no oil, I 'phoned at 0900 and spoke to Sara who in spite of the computers being "down" took all the details for our order.
We had barely got to lunchtime and lo & behold, there was the tanker driver ready to deliver (once I had removed some branches across our drive which would have played havoc with the equipment on the top of the tanker.
Although he was not the usual driver, and in spite of us being in self isolation (we're both >70 plus I have had heart surgery) I was able to direct him to where the tank is etc and in no time it was job done. He said he had managed to fit us in whilst in the area and had a number of other calls, so rather than delay him whilst I wrote a cheque I said I would pay by electronic bank transfer and he was on his way.
I 'phoned the office and checked the details (with Maria, I think, who was most helpful) and I have just done the transaction and paid in full at 20.00, so it should be in your account tonight or at the latest tomorrow morning.
Now that's what I call service.
It is always a joy to deal with your Company and I thank you and congratulate you all on creating such an excellent Company: it is a pleasure to do business with you. Yours is the type of Company which deserves to succeed and I hope you continue to do so, particularly through these difficult times.
Please take care to all stay safe.
A huge thank you to all involved...
To all at the company
This is a huge thank you to all involved in getting my oil partly delivered today.
The office staff and the drivers Geoff and Paul were fantastic and are a credit to your company.
This is the second time you have helped me out in the last 12 months and I can't thank you enough.
I usually ask around for oil prices before I order but from now on I am just going to order from you even if your price is a little higher as your customer service is second to none.
They delivered our oil within a matter of hours!
Considering the freezing temperatures we've been experiencing we are so very grateful to them and will definitely be using them in future. Fabulous customer service.
You fabulous people...
Just wanted to say a HUGE thank you for topping up my late dad's oil at Parkside, Chesterton this afternoon, you have saved my poor husband from a night freezing his bits off and me from having my ears chewed off lol!!!
I have said it before and I will say it again, you guys are just the best... thank you so, so much.
Customer service is seriously lacking in so many businesses today, thank you for always, always being one of the best 🙂
Thank you for your email and recommendation.
Once again, thank you for your reply. Merry Christmas.
I thought I would have to wait until after Xmas but you delivered on Saturday morning.
We've made her Christmas
She has had a rough time this year and she said we've made her Christmas by ensuring her, and her 4 young children, are warm this Christmas.
A huge thank you to you guys
I just wanted to say a huge thank you to you guys. I am notoriously bad at not knowing when I am running out of oil as my gauge doesn't work, so I am usually calling you up in desperation.
This was again the case on Saturday morning. I was fully aware that this is your busiest time so when I was advised it may be Monday or Tuesday I completely understood, however I was extremely surprised and very happy to have it delivered that weekend.
I really do want to say a very big thank you, you have really looked after me in the last year.
May I wish you all a very Happy Christmas and a wonderful New Year!
One very happy customer. 🙂